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Language Matters: Decentralization and Communication Across the Globe


This article is also available in German, French, Brazilian Portuguese, and Mandarin Chinese. Click to read in the language of your choice.

Language Matters

At Volaris, we work in the languages of our local businesses and do not expect our people to speak any one specific language. Decentralization is the tool that allows us to accommodate language differences across our organization.

Here are three ways we do this:

1. We speak in the language of numbers.

Our benchmarks are business performance metrics that transcend language. Garnered from Volaris companies across the globe, these figures allow our leaders to identify opportunities and accelerate growth.

2. Our leaders run their businesses in their local languages.

Volaris’ local leaders share our philosophies and proven best practices in a language their staff can understand.

3. Talent development opportunities are offered in multiple languages.

By leveraging the skills of our multilingual leaders we are able to offer workshops in multiple languages, which ensures language is not a barrier to learning.

Global Businesses Should Have a Local Focus

As a decentralized global business, we depend on our local leaders to lead autonomously, drive growth, and share corporate best practices, and foster a culture of continual learning. To learn more about why we say global businesses should have a local focus, watch this video.

About the Author

Mark Miller is the Global CEO of Volaris Group and Trapeze Group. In addition, Mark is the COO at Constellation Software – Volaris Group’s parent company. He began his career as a software developer and it was during that time that he co-founded Trapeze Group in 1995. Mark has a passion for software technology and building innovative businesses that last forever. His goal is to help intrapreneurs and entrepreneurs surround themselves with a great team so that they can be leaders in their industries.

Profile Photo of Mark Miller